Last updated: 17 October 2026
This Privacy Policy explains how Yaavika Gifting Solutions (“Yaavika”, “we”, “us”), operating the website yaavika.com, collects, uses, stores, shares and protects personal data. It is published in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 and the Digital Personal Data Protection Act, 2023 (“DPDP Act”) and rules made under it, as applicable.
Our website is informational. We do not sell products or take payments on this website; it is used to describe our gifting services and to receive your enquiries.
1. Who we are (Data Fiduciary)
Yaavika Gifting Solutions, Office No. 00, Sample Plaza, Sector 29, Gurugram, Haryana 122002. Email: hello@yaavika.com · Phone: +91 99999 99999.
2. Personal data we collect
- Enquiry details you give us: name, mobile number, email address, location, occasion, date, budget, company name (for corporate enquiries) and your message.
- Personalisation content: photos, names or messages you share with us (for example on WhatsApp or email) so we can personalise a gift.
- Recipient details: name, address and phone number of the person receiving a gift, if you share them for hand-over. Please share these only if you are permitted to do so.
- Technical information: IP address, browser and device type, pages visited and time stamps, collected through server logs and cookies.
We do not collect passwords, financial account or card details, health or biometric data through this website.
3. Why we use your data
- To respond to your enquiry, suggest gift ideas and share quotations and previews.
- To plan, personalise and hand over the gifts you confirm with us.
- To issue invoices and meet tax, accounting and legal obligations.
- To handle questions, complaints and grievances.
- To send updates or offers on WhatsApp, SMS or email only with your consent; you can opt out any time.
- To keep the website secure and prevent spam or misuse.
4. Legal basis
We process personal data on the basis of your consent (recorded when you tick the consent box on our enquiry form) and for legitimate uses permitted under the DPDP Act, such as completing a service you asked for or complying with law.
5. Sharing
We do not sell personal data. We share it only as needed with vendors who make or personalise products, delivery or courier partners (recipient details only), payment providers when you pay against an invoice, IT, hosting and email providers working on our behalf, and authorities when required by law.
6. Cookies
We use essential cookies and, only with your consent, analytics cookies. See our Cookie Policy.
7. Retention
Enquiry data is generally kept for up to 3 years from your last interaction; invoices and transaction records for the period required under tax laws. Photos shared for personalisation are deleted within 30 days after the gift is handed over, unless you ask us to keep them.
8. Security
We use reasonable security practices including HTTPS, access-controlled systems, hashed passwords and limited staff access. We will notify you and the Data Protection Board of India of a personal data breach where required by law.
9. Your rights
Subject to law, you may ask for a summary of the personal data we hold about you, request correction or erasure, withdraw consent at any time, nominate a person to exercise your rights, and have your grievances addressed. Write to grievance@yaavika.com. You may also approach the Data Protection Board of India.
10. Children
This website is intended for users aged 18 and above. We do not knowingly collect personal data of children without verifiable consent of a parent or lawful guardian.
11. Grievance Officer
Grievance Officer (name to be updated)
Grievance & Data Protection Officer
Yaavika Gifting Solutions, Office No. 00, Sample Plaza, Sector 29, Gurugram, Haryana 122002
Email: grievance@yaavika.com · Phone: +91 99999 99999
Hours: Mon – Sat, 10:00 AM – 7:00 PM
We acknowledge complaints within 48 hours and aim to resolve them within one month.
12. Changes
We may update this policy from time to time. The latest version will always be on this page.