Last updated: 17 October 2026
This policy applies to gifts and services you confirm with us through a written quotation. It is published in line with the Consumer Protection Act, 2019.
1. Changes
You can change products, personalisation details, date or hand-over address until production starts. We will confirm any change in cost before going ahead.
2. Cancellations
- Before production starts: full refund of the advance, minus any non-refundable costs we have already told you about (for example items bought specially for you).
- Personalised items: cannot be cancelled once you approve the preview and work has begun.
- Perishable items (food, flowers, cakes): cannot be cancelled within 48 hours of the hand-over date.
- Corporate orders: as per the quotation or purchase order. Amounts paid for production or branding are non-refundable once that work starts.
3. Damaged or incorrect items
If an item reaches damaged or different from what was confirmed, inform us within 24 hours of hand-over (perishables: same day) at hello@yaavika.com or WhatsApp +91 99999 99999, with photos. We will replace the item or refund its value after checking.
4. Refund timelines
Approved refunds are made within 7 working days to the original payment method or bank account.
5. Contact
Yaavika Gifting Solutions · hello@yaavika.com · +91 99999 99999 · Grievance Officer: Grievance Officer (name to be updated) (grievance@yaavika.com)